Shipping Policy
Shipping Policy
Last Updated: September, 2026
Thank you for shopping with RC ConTroll.
We aim to process and ship your order as quickly and reliably as possible. Please review the information below before placing your order.
1. Order Processing
Orders require processing before they are handed over to the shipping carrier.
Processing times may vary depending on:
- Product availability
- Order volume
- Holidays
- Payment verification
- Shipping destination
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please note that processing time is separate from the estimated shipping time.
2. Shipping Destinations
RC ConTroll ships to the destinations available during checkout.
If your country or region cannot be selected at checkout, we may currently be unable to ship to that destination.
Certain RC products, batteries, or accessories may also be subject to shipping restrictions depending on local regulations or carrier requirements.
3. Shipping Rates
Available shipping methods and applicable shipping charges will be displayed at checkout before you complete your purchase.
Shipping rates may vary depending on:
- Delivery destination
- Product size and weight
- Shipping method
- Order value
- Carrier requirements
Any free shipping promotion, if available, will be subject to the terms displayed on our website at the time of purchase.
4. Estimated Delivery Times
Estimated delivery times may be displayed at checkout or on the relevant product page.
These estimates begin after the order has been processed and shipped.
Delivery times are estimates only and may be affected by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Holidays
- Customs processing
- Local delivery disruptions
- High shipping volume
- Transportation restrictions
We cannot guarantee an exact delivery date unless specifically stated otherwise.
5. Tracking Your Order
Once your order has shipped, tracking information will be sent to the email address used during checkout.
Tracking information may take 24–72 hours to appear or update after the carrier receives the package.
You can also visit our Track Your Order page to check your shipment status.
If your tracking has not updated for an extended period, please contact our support team.
6. Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Phone number
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to update the address if the order has not yet been processed or shipped.
Once an order has been shipped, we may be unable to change the delivery address.
7. Incorrect or Incomplete Addresses
RC ConTroll is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
If a package is returned to us because of an incorrect address, missing information, or failed delivery, additional shipping charges may apply before the order can be reshipped.
Any applicable refund or reshipment will be handled according to the circumstances and applicable law.
8. Split Shipments
Some orders may contain products that ship separately.
If this happens:
- You may receive more than one package
- Packages may arrive on different days
- You may receive multiple tracking numbers
You will not be charged twice for products simply because your order is divided into multiple shipments.
9. RC Batteries & Shipping Restrictions
Some RC vehicles and accessories contain rechargeable lithium batteries.
Battery shipments may be subject to additional carrier, airline, customs, or local transportation regulations.
As a result:
- Certain shipping methods may not be available
- Delivery may take longer
- Some products may not be available for delivery to certain locations
- Packages containing batteries may be shipped separately
These restrictions are determined by shipping carriers and applicable regulations and may change from time to time.
10. International Orders
International shipments may be subject to:
- Customs inspection
- Import duties
- Taxes
- Brokerage fees
- Other local charges
Unless otherwise stated at checkout, these fees are generally determined by the destination country and are separate from the amount paid to RC ConTroll.
Customers are responsible for understanding any import requirements that apply in their country.
Customs processing may also cause additional delivery delays.
11. Delayed Shipments
Shipping delays can occasionally occur after a package has been handed over to the carrier.
If your package appears delayed, please check the tracking information first.
If there has been no meaningful tracking update for several days, contact us with:
Order Number
Tracking Number
Email Address Used for the Order
Our support team will help review the shipment.
12. Package Shows Delivered but Cannot Be Found
If your tracking information shows Delivered but you cannot locate the package, please:
- Check your mailbox, porch, garage, side entrance, and other possible delivery locations.
- Ask household members if they accepted the package.
- Check with nearby neighbors.
- Contact the shipping carrier for additional delivery information.
- Allow a short period of time, as some carriers may mark a package delivered shortly before actual delivery.
If you still cannot locate your package, contact RC ConTroll Support and provide your order number and tracking information.
We will help review the situation with the available shipping information.
13. Lost Packages
If a shipment appears to have been lost in transit, please contact us.
We may need to work with the shipping carrier to investigate the shipment before determining the appropriate solution.
Depending on the circumstances, available solutions may include a replacement, refund, carrier claim, or another appropriate resolution.
14. Damaged Packages
If your order arrives with visible shipping damage, please contact us as soon as possible.
Please include:
- Your order number
- Photos of the outer shipping box
- Photos of the shipping label
- Photos of the damaged product
- A short video if the issue involves product operation
Please keep all packaging until the issue has been reviewed.
This information helps us determine whether the damage occurred during transportation and provide the appropriate solution.
15. Refused & Undeliverable Packages
Packages may be returned to the sender if:
- Delivery is refused
- The address is incorrect
- Required delivery attempts are unsuccessful
- The package is not collected
- Customs requirements are not completed
Any refund, reshipment, or additional shipping cost will be handled according to the circumstances and applicable law.
16. Order Changes & Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
If your order has not yet been processed or shipped, we will do our best to assist you.
Once an order has entered fulfillment or has been shipped, we may no longer be able to cancel or modify it.