Return & Refund Policy

Return & Refund Policy

Last Updated: September, 2026

At RC ConTroll, we want you to shop with confidence. If you’re not satisfied with your purchase, please review the return and refund conditions below.

1. 30-Day Return Policy

Eligible products may be returned within 30 days of delivery.

To qualify for a change-of-mind return, the item must be:

  • Unused
  • Undriven
  • Unassembled, where applicable
  • Unmodified
  • Undamaged
  • In its original condition
  • In the original packaging
  • Complete with all accessories, manuals, batteries, controllers, tools, and other included components

Proof of purchase or your order number may be required.

2. Used RC Products

Because RC vehicles are hobby products that can show wear or sustain damage immediately after use, products that have been used cannot generally be resold as new.

Therefore, once an RC vehicle has been:

  • Driven
  • Used outdoors or indoors
  • Assembled beyond what is necessary to inspect the product
  • Modified
  • Damaged
  • Scratched
  • Exposed to dirt, dust, water, or other driving conditions
  • Otherwise shows signs of use

it is not eligible for a change-of-mind return or exchange.

This includes situations where a customer simply:

  • Changes their mind
  • No longer wants the product
  • Chooses the wrong model
  • Decides the vehicle is too fast or too slow
  • Prefers a different size, style, or model after using it

Please carefully review the product specifications before use.

3. Damaged, Defective, or Incorrect Products

The used-product restriction above does not prevent you from contacting us if your item:

  • Arrives damaged
  • Arrives defective
  • Does not operate properly due to a manufacturing issue
  • Is missing components
  • Is different from what you ordered

If you believe there is a product defect, please contact RC ConTroll Support as soon as possible.

Please provide:

  • Your order number
  • Product/model name
  • A description of the issue
  • Clear photos
  • A short video showing the problem, where appropriate

Photos or video help our team determine the cause of the issue and provide the appropriate solution.

Depending on the circumstances, available solutions may include:

  • Troubleshooting assistance
  • Replacement parts
  • Product replacement
  • Refund
  • Another appropriate remedy

4. Crash & User-Caused Damage

RC vehicles are designed to be driven and may experience wear or damage during use.

Damage caused by the following is generally not considered a manufacturing defect:

  • Crashes
  • Collisions
  • Drops or impacts
  • Improper operation
  • Misuse
  • Driving in unsuitable terrain
  • Excessive jumps or stunts
  • Unauthorized modifications
  • Incorrect repairs
  • Normal wear and tear
  • Water exposure beyond the product’s stated capabilities
  • Improper battery charging, storage, or use

Examples of normal use-related damage may include worn tires, scratched body shells, broken suspension parts caused by impact, or damaged gears following a collision.

If you’re unsure whether an issue is caused by a defect or by use, contact us and we’ll review the situation.

5. Batteries

Batteries must be handled according to the manufacturer’s instructions.

Returns or warranty claims may not be accepted for batteries damaged by:

  • Improper charging
  • Incompatible chargers
  • Over-discharge
  • Incorrect storage
  • Physical damage
  • Water exposure
  • Modification
  • Misuse

Do not use or charge a battery that appears swollen, punctured, damaged, or otherwise unsafe.

6. How to Request a Return

Before sending anything back, please contact RC ConTroll Customer Support.

Include:

Order Number
Name / Email Used for the Order
Product Name
Reason for Return

If the item is damaged or defective, include photos or video showing the issue.

Please do not return a product before receiving return instructions from our support team.

Unauthorized returns may result in processing delays.

7. Return Inspection

Returned products may be inspected after they are received.

We may verify that the item:

  • Has not been used or driven
  • Is not damaged
  • Has not been modified
  • Contains all original parts and accessories
  • Is returned in its original condition and packaging

If a product does not meet the eligibility requirements for a change-of-mind return, the return may be declined where permitted by applicable law.

8. Refunds

Once an eligible return has been received and approved, the refund will be issued to the original payment method.

You will be notified once the refund has been processed.

Please note that your bank, credit card issuer, or payment provider may require additional time to post the refund to your account.

9. Original Shipping Charges

Unless required by applicable law or the return results from our error or an eligible defective product, original shipping charges may not be refundable.

Any return shipping responsibility will depend on the reason for the return and the instructions provided by our support team.

10. Exchanges

If you would like a different model, please contact us before returning your item.

Unused and eligible products may qualify for an exchange, depending on product availability.

Used products are not eligible for change-of-mind exchanges.

11. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

If your order has not yet been processed or shipped, we will do our best to assist you.

Once an order has entered fulfillment or has shipped, it may no longer be possible to cancel it.

12. Refused or Undeliverable Packages

Packages returned because of:

  • An incorrect shipping address
  • Refused delivery
  • Failed delivery attempts
  • Failure to collect the package
  • Incomplete customer information

may be subject to additional shipping costs or other applicable charges.

Any refund will be determined after the returned package has been received and reviewed.

13. Final Sale Items

Products clearly marked as Final Sale at the time of purchase may not be eligible for change-of-mind returns.

This does not limit any rights you may have regarding defective, damaged, or incorrectly supplied products under applicable law.

14. Consumer Rights

Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where applicable law provides greater consumer protections, those protections will apply.