FAQ
Frequently Asked Questions
Everything you need to know before you drive.
What type of RC car is right for me?
It depends on how and where you want to drive. Choose Climbing models for rough terrain and technical obstacles, Off-Road models for outdoor fun, and Speed & Drift models for faster driving and controlled slides.
Are your RC cars suitable for beginners?
Yes. We offer RC cars for both beginners and experienced drivers. If you’re new to RC, we recommend starting with a model that offers easier controls and moderate speed.
Does the RC car come with a remote controller?
Most of our RC cars include a compatible remote controller. Please check the individual product page for the exact package contents before ordering.
Are batteries and chargers included?
This varies by model. Some RC cars include rechargeable batteries and charging accessories, while others may require additional batteries. Please refer to the product description for details.
How fast do your RC cars go?
Top speed varies by model. You can find the specific speed and performance information on each product page.
Can I use my RC car outdoors?
Many of our models are designed for outdoor use. For dirt, gravel, uneven ground, and rough terrain, we recommend choosing from our Off-Road or Climbing collections.
Do you sell replacement parts?
Replacement part availability depends on the model. If you need a specific part, contact us with your RC car model and the part you need, and our support team will assist you.
How can I track my order?
Once your order has shipped, tracking information will be sent to the email address used at checkout. You can use the tracking number to follow your delivery.
Can I change or cancel my order?
Please contact us as soon as possible after placing your order. If your order has not yet been processed or shipped, we’ll do our best to help. Once an order has shipped, it may no longer be possible to cancel or modify it.
What is your return policy?
We offer a 30-Day Return Guarantee for eligible items.
Products must be unused, undamaged, and in their original condition and packaging to qualify for a change-of-mind return.
Once an RC car has been used, driven, assembled, modified, or shows signs of use, we cannot accept a return for change-of-mind reasons because the product can no longer be resold as new.
If your item arrives damaged, defective, or incorrect, please contact us and our support team will help resolve the issue.
What if my RC car arrives damaged or isn’t working properly?
Contact us with your order number, RC model, and clear photos or a short video showing the issue. This helps our support team identify the problem and provide the appropriate solution as quickly as possible.
Does crash damage qualify for a return or warranty?
Damage caused by crashes, misuse, improper modifications, normal wear and tear, or improper battery handling is generally not considered a manufacturing defect.
If you’re unsure what caused the issue, contact us with photos or video and we’ll review it.
How should I care for my RC car?
After driving, remove dirt and debris, check the wheels and moving parts, and allow the motor and battery to cool before charging or extended use. Always follow the charging and maintenance instructions provided with your RC model.
Still Need Help?
Can’t find the answer you’re looking for?
Contact RC ConTroll Support and we’ll be happy to help.